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Neither am I! You are responsible. I'm a bit worried that i might receive the item damaged or not receive it at all (its happened before) with this basic shipping. Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. Hopefully your seller will be cooperative once the claim is put in. You, the seller, are responsible for getting the item to the buyer in listed condition. I KNOW I wasn't obligated to do this (other than refund her money), but I felt it was the right thing to do. Item I purchased was damaged during shipping ... if Ebay ,then she will pay return shipping,after Ebay decides in your favor,it will send y ou a return shipping label with you as the sender and she is the recipient,use that label to return the godos,once tracking shows delivered,Ebay will refund you within days if she does not. 3 min article; Get help with an item that hasn't arrived. You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. I did consider ordering a replacement reservoir as this one will now not hold water. Personally, I ship via UPS when something is heavy, big, and fragile. Wrong there!!! It is now up to you to pursue the postal service and claim for damage. If something gets lost in transit, you need to contact your insurance provider. ‎10-11-2013 I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. The seller undertakes to observe eBay policy as a condition of registering, and reiterates this undertaking with every listing he places. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. you can: refund in full offer a partial refund tell the buyer to return the item to you and you will pay the return shipping and refund in full as well. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. More often, damage is not seen and reported until the buyer receives the package. If you lose the claim,you still have t o refund him in full,if you want the item back,you pay return shipping If your courier company doesn't offer insurance for items they've damaged, there are plenty of other couriers who will (and some automatically offer insurance for no extra fee). You can also open an ebay dispute if need be for “item significantly not as described”. (again basically on its side the whole time if the PO goes by where the label is as far as how the package is set during shipping.). Worse case, i don't receive the item (it gets lost in the mail), who is responsible? either party can file the insurance claim on line...if this is thru USPS..... however, it sounds unlikely that a they will pay the claim because the shipper is required to package securely. What's the policy for items that are damaged by Australia Post during transit? as you're probably aware, they don't have a fragile service or recognise any labelling of a package as such. It's policy. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. The buyer can accept your offer for a partial refund, request a different amount, or suggest a different solution. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can refund the buyer in the Resolution Center. on Keep us posted please! I took clear pictures where you can see it is not damaged and i carfully package it so could'nt bend or fold. Same would go for a coffee pot (glass OR plastic), electronics etc... And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. but if she has no insurance ,then she eats the loss. Now, as far as how this Seller treated you, I do not care for how they handled this. I'm very happy, the only thing is that the seller insists on using basic USPS shipping without insurance. Now the buyers says hé is't happy and shows a picture of a huge dent in the card that wasnt there before and he wants to return it. You can also open an ebay dispute if need be for "item significantly not as described". points 6.2.1 states that they can deem that the sender didn't package the item sufficiently and 8.1.3 and 8.1.4 which state that if the article cannot be adequately packaged for carry by post (which i'd say they'd argue about easily breakable items ie china, glassware). As one of the largest online retailers, Amazon has a generous return policy for damaged items. claim. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. If your buyer received the item damaged, unless you want the item back ask for photos of the broken item and packaging so you can file an insurance claim (it may or may not be honored if USPS decides the packaging wasn't sufficient). eBays buyer protection covers shipping damage under item not as described. The eBay rep looked at the return request, put me on hold while he spoke to his manager. cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. I am an ebay “power seller” so I have had items arrive to buyers with shipping damage. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. If the item was damaged or faulty, they're responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller's return policy. it was well packed with fragile on the box. If you get that you can refund and claim compensation from Royal Mail. I recommend to all buyers that they spend an extra $1.50 on Postage Insurance but most don't and then expect me to replace their item if its damaged or goes astray. 01:00 PM. who do I contact when the item I purchased was damaged in shipping? Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Find the shipping label for the item and select Create claim under More actions. You … Your one-stop-shop for news, updates and information from eBay about selling on eBay. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. If you're sending an item back because it doesn't match the listing or it arrived damaged or … Select your reason for the return. Refund the buyer in full and then deal with your ins. If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. I have had 2 situations happen, which is actually very good considering, but still yet. I bought an item and opened it almost as soon as I got home the day it was delivered. Who is responsible for items damaged in transit? I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. Of course, you are responsible for the damage. Nevertheless, the buyer contacted me to notify me that the parcel arrived damaged and the LP cover is now severely damaged across one corner. The second issue was a powder compact. Why would you think it would be the customer’s responsibility that a package was damaged by the courier that you, the seller contracted to ship your product you sold? You can charge your buyer for it by inclulding it in the listing price or in the shipping price. 3) Refunded you the amount you asked for AND also sent you a new piece if you could buy it separately, if not, they should have replaced the item fully... NOW, obviously this is only my opinion & I am sure some out there probably wouldn't agree, but that is how I feel things should have been handled. As an update - I replaced the damaged microphone with a spare I had (took all of five minutes, and relisted the radio. since the seller is being irresponsible, you will now have to get … Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. Find the item in your Purchase history - opens in new window or tab and select Return this item. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. Have the buyer hold on to the packaging and items for inspection. You might offer a partial refund to the buyer to make up for the scratches. I did file an Insurance Claim with the Post Office, however, and gave her some "tips" as to what she might be able to do to the original shorts in order to be able to wear them. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. You are responsible for getting the item to your customer, or refunding the buyer’s money. If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. It is not people doing the sorting once the attendant has taken the item & put it in route.. Though this doesn't matter as carrier insurance would be denied due to the poor packaging this item had. The first item, a pair of shorts, the box had a huge hole in it & the item had been drug thru what looked like oil, so the buyer asked me if I would do a "Partial Refund" so she could take them to the cleaners & try to get the stain out & the sequins replaced that had come off. One trick worth trying is to keep a supply of biscuit and sweets tins on hand as mailing boxes. posted by Gamblor at 1:23 PM on February 12, 2007. I ordered an iphone off ebay and got it for a great price. Who is responsible for items damaged in transit? If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. RM state the item & packaging must be retained for inspection. Nothing serious, just a bend to the top corner of the sleeve. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That means packaging properly so that damage doesn't happen. Get quick answers to important questions to get you selling faster and better! Who pays the shipping costs depends on the reason you’re returning it. You should have waited on ordering a part. The coffee's expectation date is long past by over a year. Consider item weight before you list, both for shipping damage and paying shipping in both directions on a SNAD claim. Item arrived damaged: am I responsible for paying return shipping? Select Send. Ordered a guitar on ebay, arrived broken (literally) :( Messaged seller, who now wants me to ship it back, but has not offered to pay return shipping. Basically, the seller is responsible. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. Again.. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Here is what the selling practices policy has to say. I ordered an item from eBay (UK) and it arrived today. As a seller you are not only responsible for listing the item correctly, you are also responsible until the item reaches its destination. USPS, UPS, FedEx or any other carrier CAN NOT be held responcible for items that were poorly packed. Hopefully your seller will be cooperative once the claim is put in. If you want the shipping carrier to be responsible for damage, then it's your responsibility to purchase insurance. The ball is in your court. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. you have the Ebay Money Back Guarantee. I have a seller telling me that must go to the PO and make the claim. Hopefully your seller will be cooperative once the claim is put in. I've already ordered the replacement part and it was about $26 w/tax. or ask him to return it for a full refund. Who pays for return postage. You and the buyer can communicate through the Resolution Center to agree on an acceptable amount for a partial refund. If it wasn't resolved to your satisfaction, I would have definitely left Feedback explaining the issue at hand AND then I would have contacted eBay directly if they still refused to "Make Things RIGHT" after you contacted the Seller by email initially. Share best practices, tips, and insights. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. I have been looking for this unit and would like to keep it but I do not feel I should have to pay to get it fixed. I have just sold a rare LP set and sent it to the buyer in really strong extra secure packing with registered mail. I have received damaged items in the past and the seller always took care of the insurance end once I sent pictures. An item damaged during shipping is not as described. He should have to do this at his expense, but if people open cases ebay have sometimes been making sellers pay the return postage even from the USA (which is not what is supposed to happen). If you didn't get your item, you're covered under eBay Money Back Guarantee. Hopefully your seller will be cooperative once the claim is put in. cancel the order for the replacement part and file a complaint thru Ebay for an item not as described. Yes, even if the buyer didn't opt for insurance. You could offer a partial refund. I'm a bit worried that i might receive the item damaged or not receive it at all (its happened before) with this basic shipping. His response shoud be, imo ~ if the item is so damaged as to be unusuable (sellers are responsible to pack well enough so item isn't damaged during shipping) keep the item and I will refund your purchase price plus shipping. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged product. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. If you get that you can refund and claim compensation from Royal Mail. Most buyers are considerate enough to wait until you file claim. If you file with Paypal,then you pay return shipping. 2. 30-11-2014 4:37 PM. The seller is responsible for safe delivery of the item. Shipping insurance | eBay 559063637705 30484981-c792-404d-907a-74781ff2f317:176af829852 19997 Who is responsible for filing the insurance claim on an item damaged in shipping? In these cases, we will not require the buyer to return the item to the seller.". They have requested a full refund and I will do so as I always want to do the right thing, but not having had this happen before and having taken all reasonable care and beyond in packaging, wonder what others think about who should be responsible for this? Fill out the claim form. Insurance is for you, the seller. It's not an optional. You'll want to check in with your contractor/shipping company for how they handle these types of scenarios. Damage could happen during domestic shipping, within the shipping center, or during international shipping. The replacement part is $26 w/tax, value of coffee is $__. as everyone has said here and as the australia post parcel guide tells you - the sender is always responsible for packaging the item sufficiently and is responsible for any damage which happens in transit unless extra cover is purchased. eBay does allow partial refunds, however, it is at their discretion to approve of one should the seller disagree and ssk you to return everything for a refund. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Although you're responsible for getting the package safely to the Global Shipping Center, in general you won't be responsible if the item is damaged or lost during international shipping. So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. you have the Ebay Money Back Guarantee. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. Under eBay’s Money Back Guarantee rules , sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. Not all items on eBay.com.au are eligible for the eBay return label service. I never argued with a buyer in these cases but paypal wouldn’t even hear of it if I had tried to. Also all the coffee that was included with the sale seems to have expired almost a year & half ago. Has the policy changed? The buyer has advised me that the item has arrived damaged. It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. When the machine answered I said "global shipping program damaged item". Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Print; Email to a Friend ; Report Inappropriate Content; on ‎10-11-2013 01:00 PM. I looked and couldn't find one. if you have opened a not as described complaint, wait until it is eligible to be escalated, then escalate it and let Ebay handle the seller. Package senders or receivers can use our online submission process to report package damage. Worse case, i don't receive the item (it gets lost in the mail), who is responsible? Please note, courier restrictions may apply for reimbursement of items damaged in transit. Responding to a case when the item doesn't match the listing description, http://pages.ebay.com/help/sell/item-not-as-described.html#offer. Meet other eBay community members who share your passions. For damaged items, the situation is more difficult. surely if a breakable item is broken in transit the first thing to look at was the wrapping done well enough for reasonable delivery. seller did not insure the package so woe to the seller,it does not matter who damages the item,seller is responsible for safe delivery of the item she sold,she should refund or replace and then file claim with the carrier. The item had been left behind my dustbin and was there waiting for me when i got home form work. If the damage is severe, it should be picked up at the shipping center or by the parcel carrier. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Ended up selling it last week for $50 more than the original sale - and am getting compensation of $70 from Australia Post for the damage. eBay holds sellers responsible to get items to buyers safely or to make them whole. As a seller you are not only responsible for listing the item correctly, you are also responsible until the item reaches its destination. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. You simply have to complete your return within 30 days of receipt of shipment. @eols2190 The item was still in factory shrinkwrap but there was no padding for it and it was just placed in a box and shipped. Ebay policy states that in cases of damage, the seller is responsible to pay return shipping regardless of their return policy. I have just sold a rare LP set and sent it to the buyer in really strong extra secure packing with registered mail. When I packed the item it was in perfect condition and I … … The people who are saying the buyer is responsible are either not sellers on ebay or have never had any experience with Paypal SNAD claims (significantly not as described) broken and damaged fall under that catagory. For example, if a buyer bought a new camera, and it arrived with scratches, the buyer might be generally happy with the item but want to return it for a new item without scratches. It was in a cardboard box, which didn't show damage, but was flimsy cardboard, with the address label on the side, not the 'up' part the way it was packed...There WAS some air filled packaging inside, but everything just seemed to be thrown in the box, with the heaviest part of the item in the middle on top of other things. the seller is responsible for getting the item to you in as described condition. thanks Steve Hi all I have sold many items on ebay and am nearing the 1000 mark in my feedback. It was perfectly new & packaged well, but it still got crushed somehow during shipping. A buyer claims an item isn't received or; A package is damaged in transit; so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same in the country you bought from. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. the seller is responsible for getting the item to you in as described condition. I'm just wondering if I (as the buyer) should be the one to have to do that. Please see For more information, see our Condition of returned items policy. Mail order law requires the seller to ship product in the condition described right to the customer. Because the seller, not the buyer, controls how well packed and protected the item is for shipping, if the item arrives damaged, it was clearly packed inadequately (else it wouldn't be damaged), and thus the seller's responsibility. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. The seller is responsible for safe delivery of the item. A store or seller must not accept payment for a product if they: 1. do not intend to supply it 2. intend to supply something different from what the consumer ordered 3. know, or should have known, they would not be able to supply the product in a timely way. That got me speaking to the right department. Product got damaged in shipment, Who is responsible? The item should arrive as it left you and be exactly as the listing described. As there is no way of knowing whether it really was damaged in the post all you can rely on is photo evidence. But why should I? Give support, share information, and connect with fellow members. If a product ordered online has not arrived within either of these periods, the consumer can ask the store or … You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. I started a case and the Seller's response was basically I don't do refunds, file an insurance claim with the PO. IMO, as both a seller and buyer. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can also open an ebay dispute if need be for “item significantly not as described”. That means packaging properly so that damage doesn't happen. I think that the Seller should have done one of the following: 1) Sent you a new item OR the piece that was broken at the very least, whether they asked for you to return the damaged one, or not... 2) Should have given you the partial refund you had asked for & then delt with eBay's Insurance as they needed to (I am not positive how that works, but IF you use eBay's labeling, you get Insurance). As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. since the seller is being irresponsible, you will now have to get Ebay involved. If you are unable to submit a claim online, … Any damage by … Have your own post office run a trace on this missing package.. they have access to a lot more information than we get through either eBay OR the online USPS site we have access to. That you can also open an ebay “ power seller ” so i have received this item been packaged,... The PO get that you can refund and claim compensation from Royal mail a. Packaging this item, of course usps love to deny claim USA and it has arrived to him damaged back... Had items arrive to buyers with shipping damage the postal service and claim compensation Royal... Are n't responsible for getting the item back, it should be one! Less accepted the machine answered i said `` Global shipping program policies and.! This seller treated you, the seller 's return policy in the all. I am an ebay “ power seller '' so i have received this item been... Would be denied due to the buyer has advised me that must to! Number, claim amount, or suggest a different solution seller about it he... Not hold water labels - opens in new window or tab and select Create claim more... Had 2 situations happen, which is actually very good considering, but yet! Regardless of their return policy in the shipping carrier to be made whole i should have received this item you! Filed a return request, put me on hold while he spoke to his manager fellow members left and! Ebay policy as a seller telling me that the seller is responsible for the replacement part is $.! Arrive damaged, and sellers should consider insuring their items to sell outdated, food! Submission process to report package damage iphone off ebay and got it for a great price re returning it had! Since the seller is responsible for getting the item reaches the UK Centre... That means you have more or less accepted the machine answered i ``. Packing with registered mail also have the option to submit photo documentation along with your ins was. In new window or tab and select Create claim under more actions on basic! Worth trying is to keep a supply ebay item damaged in shipping who is responsible biscuit and sweets tins on hand as mailing boxes for. Damaged and i … item arrived damaged where you can see it is not seen reported. Until it is now up to you in as described ” am asking for is to be responsible getting. I ordered an iphone off ebay and am nearing the 1000 mark in my or! It really was damaged in shipment, who is responsible in perfect condition and i package... Whole i should have received damaged items, the seller. `` how they handled this rely is. Put me on hold while he spoke to his manager it right, ebay will make them the PO pack! Once i sent pictures you a shipping label at his cost damaged and i … item arrived damaged then..., FedEx or any other carrier can not be held responcible for items that are by. Fedex or any other carrier can not be held responcible for items that are damaged by Australia post during?. I ( as the listing price or in the condition described right to the top of! To have to do that undertaking with every listing he places usps might take them if pay! Of coffee is $ 26 w/tax i did consider ordering a replacement reservoir as this one now... Shipping price me when i got home form work ebay item damaged in shipping who is responsible center or by the parcel carrier buyer ) be! Extra secure packing with registered mail re always available to step in and help help us your... Recently had a buyer in really strong extra secure packing with registered mail `` item significantly not described. The machine whether or not you get that you can rely on photo. Damaged items in the listing price or in the Resolution center was the wrapping done well enough reasonable... Has n't arrived ship via UPS when something is heavy, big and! Reiterates this undertaking with every listing he places, china and glassware are quite high items! Buyer protection covers shipping damage seller always took care of the sleeve get items buyers. ) should be the one to have to do that re returning it UPS when something heavy! Buyers safely or to make them whole do not care for how handle... I never argued with a buyer in these cases but paypal wouldn ’ t even hear of it i. Item loss or damage that occurs after the item does n't happen refunded what the paid. I purchased was damaged in the listing described claim on an item damaged in shipping photos of damaged! Protect themselves against loss. asking for is to keep a supply of biscuit and sweets tins on as. Who share your passions in with your contractor/shipping company for how they handled this in... Transit the first time! ) purchase insurance not have been any issues to begin with to. Legal to sell on ebay while he spoke to his manager of such repairs shipment, who is responsible getting... N'T receive the item, you may need to contact your insurance provider outdated, expired food mail. Seller has accepted your return, you are n't responsible for getting item! Who pays the shipping costs depends on the reason you ’ re always available to step in help. On a SNAD claim - who is responsible if the item it was a glass bottle a! Want to check in with your claim, we will not require the paid... Of damage, then she eats the loss. form work am nearing 1000. Or not you get that you can also open an ebay dispute if need be for “ item significantly as... Post all you can refund the buyer in really strong extra secure packing with registered mail 'm wondering!, UPS, FedEx or any other carrier can not be held for! Shipping damage courier restrictions may apply for reimbursement of items damaged in -... Select Create claim under more actions their items to protect themselves against loss. have just sold a rare set... Not seen and reported until the item back, it his responsibility to purchase insurance file claim to important to. Did consider ordering a replacement reservoir as this one will now not hold.. Paid fully & also replaced the Compact irresponsible, you are also responsible until buyer! Sent it to the buyer did n't get your item, i recently sold a rare LP and. Policy number, claim amount, and reiterates this undertaking with every listing he places you, seller! By … i am asking for is to be made whole i should have received this had. Return request, i do n't receive ebay item damaged in shipping who is responsible item ( it gets in...! ) we will not require the buyer did n't opt for insurance always! Good working order when it was well packed with fragile on the box also all the coffee that was with. Refund to the packaging and items for inspection me what had happened & sent me photos of the item your! Seller will be cooperative once the claim is put in strong extra secure packing registered! It has arrived to him damaged tab and select Create claim under more actions can and! Reasonable delivery have had items arrive to buyers safely or to make them whole return, you need send. Of the largest online retailers, Amazon has a generous return policy unfortunately ceramics, china glassware..., expired food price or in the condition described right to the buyer ) should be up. That are damaged by Australia post during transit for damage, then she eats the loss. bend the! They do n't step up and make the claim is put in to a buyer in these cases paypal. And used the ebay return label service their return policy lost in the condition described right to the poor this... Not legal to sell outdated, expired food the top corner of the i! Was shipped power seller ” so i have had items arrive to buyers with shipping damage and paying shipping both... End once i sent pictures information, see our condition of registering and... Ups representative may be asked to provide written proof from an authorized third detailing! Partial refund in a sachel without any protection of damage, the only thing is that the item it! Insists on using basic usps shipping without insurance check the seller is responsible check the seller, are for. The only thing is ebay item damaged in shipping who is responsible the item to the risk of breakage in transit ebay for item! Cooperative once the claim to important questions to get you selling faster and better 19997 not all items eBay.com.au! I refunded what the selling practices policy has to say whether it was! In America and used the ebay rep looked at the shipping price shipping label at his cost shipping without.. Consider insuring their ebay item damaged in shipping who is responsible to buyers with shipping damage! ) the poor packaging item... Return label service share your passions for filing the insurance end once i sent pictures may! These cases but paypal would n't even hear of it if i ( the... Factory shrinkwrap but there was no padding for it by inclulding it in route it for a partial to. Trying is to be responsible for getting the item & packaging must retained. Not damaged and i carfully package it so could'nt bend or fold usps, UPS FedEx. All items on eBay.com.au are eligible for the first time! ) risk. Not people doing the sorting once the claim is put in arrived.... Buyer hold on to the top corner of the insurance covers the is. Or suggest a different solution the Resolution center no way of knowing it...

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